>> A modern industrial partner
Backer BHV AB in Sösdala, southern Sweden, is the parent company of the Backer Group. The unit in Sösdala is the hub of a group that combines global market coverage with local presence and proximity to its customers. Our business idea is to provide producers and users of heating products with components and systems for electrical heating purposes.
Our vision...
...is to create a heating company of world class, based on the Group’s centre in Sösdala. We base our continued success on a simple philosophy in which honest business and straight decisions are united with an ever higher level of customer collaboration, e.g. within product development. This makes us an excellent partner for our customers within the industry across the world.
A strong local presence...
... thanks to a wide network of companies. At present the Group has manufacturing companies in numerous of countries in Europe and also in China and Mexico. The reason for the establishment in China is that we wish to be close to those of our customers who have transferred parts of their business there. Through our own gradual growth we are able to follow our customer’s expansion both geographically and in product terms. Historically we are moving from having been a supplier of tubular elements to the role of partner to the industry offering a broad range of components and systems for electrical heating.
>> Logistics and customer service
In 2007 we opened a completely new logistics- and customer service center in Sösdala, Sweden, to further strengthen the relations to our customers. We have placed this new centre in the heart of our production, thereby offering the fastest possible reponse times and answers in Swedish, English, German, French or Italian.
Clear and correct answers...
The prime role of the customer centre is to make things easier for our customers, through proactive inputs to avoid problems and – of greatest importance – to ensure that promised deliveries always go out in correct time.
>> Laboratory and product development
In 2005 Backer created a completely new laboratory at the head office in Sösdala, with the purpose to be able to carry out measurements of greater quantities and quality.
The new lab offers...
...advanced technical facilities that are entirely state-of-the-art, which enables a closer, enlarged collaboration with our customers. We have the possibility to be involved in providing active support in the development of new products. The customer does not need to carry out costly introductory trials when a new product is contemplated – but instead can have us to undertake these tests.
We have at our disposal...
...climate chambers, test systems for precise infrared measurements and equipment for product life-cycle tests. We also have test facilities to assess how products and materials cope with extreme conditions.
Our goal...
...is to strengthen our customers' competitiveness by carrying out design and development together. We seek to join as early as possible in the process, which is facilitated by our local presence since the distance between our engineers and customers are kept short.
>> Quality
Products and services from Backer should be of highest quality, that's our ethos! Since 1992 we are certified according to ISO 9001 and in 2009 we upgraded to ISO 9001:2008. We work continuesly with improvements in all our departments and production sites for maximum customer satisfaction and minimal environmental impact.
Additional certifications...
...for certain products in our range, at Backer BHV or at other production sites in the group are e.g: ISO/TS 16949, VDE, UL, RTL, ATEX/EX;
Backer works with a system for quality assurance...
...that involves all departments and employees, including among others handling of documents and routines, education of employees and performance targets within the production with constant follow-up and action plans. Backer also runs a employee-driven committee with the object to collect, evaluate and implement improvement suggestions from the employees.
